A&A Tidy Solutions
Refund Policy
Last updated: September 26, 2026
30-day refund period
A&A Tidy Solutions offers a 30-day money-back period for eligible payments. You may request a refund within 30 days of the payment date. If the scheduled cleaning occurs sooner, please request any cancellation or refund before work begins.
Booking deposits and cancellations
The 20% deposit reserves your confirmed appointment. You may cancel or reschedule without a cancellation charge by contacting us at least 48 hours before the scheduled appointment. Cancellations made with less than 48 hours’ notice may result in the deposit being retained to cover the reserved time, except where applicable law requires otherwise. When a refund is approved, the refunded amount returns to the original payment method. Services already completed, or costs already incurred for customer-approved special materials or third-party work, may be deducted where permitted by law and clearly documented.
How to request a refund
Email aatidysolutions@gmail.com with your name, booking date, and payment details, or call 240-573-1583, and we will process your refund back to the original payment method.
Timing
Approved refunds are submitted promptly. Your bank or card provider controls how long the credit takes to appear after processing.
Rescheduling
If you prefer, contact us at least 48 hours before your appointment to request a new date. Rescheduling does not prevent you from requesting a refund within the applicable 30-day period.